Purple KOOKIE Butterfly Embroidered Hoodie

Q: Do you ship internationally?

Yes, we currently ship to Canada and parts of Europe (Germany, France, Ireland are to name a few) and now Australia! Please be aware that there could be additional duties/custom fees that will be paid by the customer (you). We are not responsible for any custom fees.   

Q: I can't find my order confirmation? 

Please check your spam tab of your email! 

Q: Where is my tracking number? 

We do not send a tracking number email UNTIL your order is 100% ready to be shipped (please refer to how long it'll take to ship). You will receive a tracking number once your order is ready to be shipped! 

Why did I only receive a part of my order?

It is very normal/common for parts of orders to be shipped separately. Do not worry, your other items will just be shipped to you soon!

I think my order might be lost in the mail!

If you are trying to track your order and you notice that it is not moving or marked as delivered when you know it hasn’t been, you may file a claim with USPS. Or any other postal service that was used. You can use this link to file a claim with USPS: https://www.usps.com/help/claims.htm 

Q: How long until my order is shipped?

All orders containing an embroidered crewneck and custom jewelry will be processed and made within 1-3 weeks and then shipped out the following week!  

Q: Can I change an order after it has been placed?

Once an order has been made, you have 24 hours to request a change in color or size! So please be precise when ordering your correct size, color and putting in your address please! 

Q: How long until my order arrives?

All domestic orders will have tracking so you can follow your order! Typically, orders take 2-5 business days after shipping to arrive. I ship from Texas. DUE TO COVID, please allow an additional 2-5 weeks before reporting a package missing!

For international orders such as EU, Canada, and Australia please keep in mind shipping is between 2-3 weeks after the order is made and processed (2-3 weeks itself). 

Please note that due to Covid-19, we are unable to guarantee shipping timeframes. We do not provide refunds due to shipping exceptions/delays.

Q: Who pays customs, duties and taxes?

The customer is solely responsible for all duties, customs and taxes corresponding to their country. If you are ordering from within the USA, it is very unlikely that your order will incur duties. 

Q: What are your refund and exchange policies?

We currently do not accept refunds due to limited inventory! We do not accept refunds from products opened from their original packaging! We only accept exchanges whenever a product is damaged or defective (please email us at support@uniqe.org) to set up an exchange.
Once we receive the defective product, we will exchange it for a new one, postage paid.